Refund policy
🔄 Return & Exchange Policy
Crystals are deeply personal and energetic products.
- We do not accept returns once delivered
- Exchange is only applicable if:
- You receive a damaged or incorrect item
- To request an exchange:
- Inform us within 48 hours of delivery
- Provide a clear unboxing video (mandatory)
💸 Refund Policy
- Refunds are processed only in case of:
- Verified damaged products
- Incorrect items
- Out-of-stock situations
- Refund timeline: 5–7 working days to the original payment method